We ship UPS, FedEx, or Priority Mail whenever possible. Charges are prepaid and added to invoice. Please see our new Shipping Rate Table for exact charges for Ground shipping.
Shipping Terms
$0.00 to $49.99 : $9.95
$50.00 to $149.99 : $14.95
$150.00 to 249.99 : $19.95
$250.00 and Over : Free
- Add $10.00 for shipments to Canada.
- Add $15.00 for shipments to the UK.
- Next Day Air or 2nd Day Air is available, contact Customer Service for a price quote at 800-581-8127.
RETURNS
Returns are handled through our Customer Service Center at 800-581-8127.
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. If the merchandise you received is defective or not as you ordered, please contact our customer service staff for quick resolution.
The guidelines below must be followed in order to receive any credit:
1. Product must be in new, resalable, unmarked condition and in original packaging
2. Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach a copy of the invoice along with the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.
INSURANCE: Your shipment is 100% insured against loss or damage.
DAMAGED GOODS
Customer is responsible for claim processing. If shipment arrives damaged or with parts missing, contact the carrier immediately. Before we can make any adjustment, you must file the damage claim with the carrier. Be sure to save product packagingfor insurance purposes. Your shipment is 100% insured against loss or damage.
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